Getting Started

What to expect when working with us

What it means to work with us, is to be prepared. Outlined below are the basics about how we work. Please read through carefully to ensure that our processes work for you. If you have any questions, please don’t hesitate to shoot us an email. If everything looks good, the next steps are outlined at the end of this page!

Passion

Working on your website solution is a two-way street. We will need your help and collaboration throughout the entire process, so we truly hope that you love what you do and that you are in it for the long haul.

Budget

Creating an effective website requires an investment. If you want a winning solution that will help exceed your goals, you need to invest some time and money. Quick and cheap will never bring lasting success.

Teamwork

There’s no “I” in team, right? For this reason, we require you to work with us as a team. We’re able to share the load and bounce ideas off of one another. If you are not prepared to be a team with us, we might not be the right fit.

Time

Websites aren’t built in a day! As noted throughout this page, we’re going to need your time in order to succeed. We’ll try not to take too much of it, and we’ll guide you through the process, and help you along the way.

Office Hours + Communication

We work Monday-Friday from 9am to 5pm PST.

During your project we will primarily use email or a project management system to communicate. This helps keep everything organized and in one place.

We do our best to reply to all communication regarding active projects with 24 hours (during office hours) and expect the same of you.

If you’d like to chat via phone or in-person during your project, you can schedule a meeting. Scheduling meetings keeps our work from being interrupted and allows us to focus on your project!

What’s Included

Every project and business is unique, so you will be provided with a custom estsimate based on your individual requirements, this document will outline all the elements that are included, number of revisions and other necessary information.

What We Need From You

To build your website properly, we need your content before we begin. This includes text copy and any images you want on your website.

Starting with the content lets us focus the design around your content and highlight the important aspects to funnel visitors where you want them to go. It also saves time, money, and helps keep the project on track.

Process & Timeline

The overall process varies slightly from project to project, but this timeline outlines the general milestones and we’ll do our best to stick to it, or let you know if your project will vary greatly from what is outlined below.

 

PhaseWeek
Discover1-2
Design3-4
Development5-6
Delivery7-8

Payment Schedule

As a business owner, you understand how important it is to be paid on time. If you wish to move forward with the project, here is the schedule for payments

  • 50% due upon acceptance of the proposal and contract before work commences
  • 50% plus any incurred additional hourly fees no later than 14 days after receipt of finished product

We will launch the website and/or provide final files after the final balance is paid. We accept payments via ACH and credit card.

Cancellations

Sometimes things don’t go the way we expect them to. If at some point, either of us decides our working relationship is failing, then we can submit the desire to part ways in writing and payment for all work completed until that point will be due.

Frequently Asked Questions

How much do you charge for a new website design?

Typically, you can expect to pay between $2,000 and $8,000 for a new website, depending on how big or complex your site is. You’ll pay half up front and the other half when we’re finished.

Are you a good fit for my small business?

That’s the first thing we’ll figure out. If you’re looking to have a website hand-coded from scratch, we likely aren’t the partner for you. If you need a cost-effective website that is easy to use, aesthetically pleasing, and mobile friendly, you’ll love us. As much as you’re vetting us, we also vet our potential clients to ensure it will be a beneficial partnership.

How long does it take?
We work fast. Most of our websites can be completed in 4-8 weeks. This depends on how many pages your site has and complexity.
How quickly can you start?
We can start work as soon as you sign your contract and pay the initial deposit. Most sites can be finished in 4-8 weeks.

Next Steps

Everything sounding good? The next step is to fill out our website planner.